Frequently Asked Questions

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Here is a selection of your frequently asked questions answered by Able Gardener. If you have a question that is not covered here, please click on �ask question� and we will answer your queries.



How long will it take for my order to reach me?
Able Gardener aim to despatch orders within 5 working days using either 48 hour carrier service or Royal Mail 3 - 5 day service depending on the size of your order. Therefore please allow up to 10 working days to receive your order. Delivery to Scottish Highlands and outside the UK mainland may take a little longer and incur additional costs. Should you wish to ask us about your order, please call us on 01738 639222 or click here to contact Able Gardener by e-mail. Please note that orders are not processed on National Bank Holidays or weekends.

Do you deliver outside the UK?
Able Gardener will deliver anywhere in the world. Delivery outside the UK mainland may incur a surcharge. Please telephone us with your order on 01738 639222 and we will provide you with a price for shipping to your location. If you have any queries click here to contact Able Gardener by e-mail.

What are the delivery costs for my order?
The shipping charge is �5.45. This charge applies for a 3 � 5 day service in the UK mainland only. For charges outside these delivery times and locations, please contact us on 01738 639222 or click here to contact Able Gardener by e-mail.

Can I have goods delivered to a different address other than my home?
Yes you can. You have an option to choose either your home address or one other.

Do I have to pay a separate delivery change for each delivery address?
Yes. There is one delivery charge per delivery address. You need to place separate orders for separate delivery addresses.

If my order is for several items, will they arrive together?
Some items may be shipped direct from our supplier to you so you may receive your order in several packages, but you only pay one delivery charge.

How can I pay for my order?
Able Gardener accepts the following credit cards online. Visa, MasterCard, EuroCard, Delta, American Express, Switch and Solo. You may also pay by cheque, payable to Able Products Ltd, which will be cashed to clear the funds prior to shipment of your order.

How secure is online payments?
Able Gardener provides a secure payment system by utilising the services of SECPay Ltd for all online payments. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer). The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar, which indicates that the encryption is taking place. Credit card payments can be made using Visa, MasterCard, EuroCard, Delta, American Express, Switch and Solo.

Can I change my mind about my order?
If your order has not been shipped, you may call us on 01738 639222 or click here to contact Able Gardener by e-mail quoting your order number and we will cancel it and refund your credit card. If your order has already been shipped, simply return the goods to us in the original packaging and we will refund your credit card with the cost of the goods

What happens if I am not satisfied with the goods I have ordered?
If you are not completely satisfied with the goods you have ordered, simply return the goods, unused, in the original packaging, with the relevant paperwork, within 14 days of receipt of the goods, and we will refund you. Please note that you are responsible for the carriage costs in returning the goods to us. It is a good idea for you to obtain a proof of purchase from your shipper.

Can I exchange any part of my order?
Yes you can. Simply return the item/s you wish to exchange within 14 days of receipt, in the appropriate packaging, with a note saying what you would like to exchange for, and we will send you the replacement item/s. Please note that you will be responsible for the return postage. You may also want to obtain a proof of shipment. Our standard delivery charge will apply to any replacement items.

What happens if something in my order is damaged or faulty?
You should contact us on 01738 639222 or click here to contact Able Gardener by e-mail within 3 days of receiving your order to advise us of any damages or faulty items. We will then ask you to return them to us at Able Products Ltd, Kilda Way, Perth. PH1 3XS. We will refund you the cost of the damaged/faulty goods, plus the return postage.

What happens if I don�t have the original packaging for returns or exchanges?
Just call Able Gardener on 01738 639222 or click here to contact Able Gardener by e-mail and we will send you the appropriate packaging and labels.

What happens if my order does not arrive?
If your order has not arrived with you within 14 days of receiving order confirmation, please contact us by telephone on 01738 639222 or click here to contact Able Gardener by e-mail and we will investigate your delivery.

How can I contact Able Gardener?
We are pleased to hear from our customers. You can either call us on 01738 639222, fax us on 01738 621177 or click here to contact Able Gardener by e-mail or by writing to us at: Able Products Ltd, Kilda Way, Perth. PH1 3XS

Who do I contact if I have a complaint?
You should notify Able Gardener immediately of any problems by telephone on 01738 639222, fax 01738 621177 or click here to contact Able Gardener by e-mail or by writing to us at: Able Products Ltd, Kilda Way, Perth. PH1 3XS. Complaints are taken very seriously by Able Gardener and will be dealt with within 5 working days, although most issues can be corrected within a few hours. Our operating hours are from 0900am to 1700pm Monday to Friday.

How exactly do telescopic poles work? What makes one pole lock in place over the other?
The poles are not designed to be used with each other, but with the other tools in the range. These include the fruit picking basket, the tree pruning head, the leylandii shears and sable tooth saw. There are two poles available to fit these tools which extend to different lengths depending on the height of the area you wish to work.